Girsang, A. S., E. M. Manik, E. S. Bangun, and S. P. Tamba. “Analysis of Academic Service Satisfaction Levels From the Perspective FTIK UNPRI Students Use the Method Importance Performance Analysis(IPA)”. INFOKUM, Vol. 10, no. 02, June 2022, pp. 936-44, https://infor.seaninstitute.org/index.php/infokum/article/view/446.