The Role of the Regional Personnel Agency in the Development of Personnel Service Competencies, in the South Jakarta Administrative City
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Abstract
This research is motivated by the lack of employee competence in providing services, managing data and employee information in the South Jakarta Administrative City. The purpose of the study was to analyze and determine the role of the Regional Civil Service Agency of the South Jakarta Administrative City in developing service competencies, especially for prospective retirees. Then using a descriptive qualitative method. The data sources used are primary data and secondary data. Data collection techniques through observation, interviews and documentation. Data analysis methods with data reduction, data presentation and drawing conclusions. The results of this study indicate that the development of employee service competencies in ASN in the South Jakarta Administrative Regional Civil Service Agency. The knowledge indicator is quite good, proven that the performance given is in accordance with its duties and functions. The skills indicator has been implemented quite well, but not yet fully maximized, this is because there are still ASN who have not participated in the training. Then the attitude/behavior indicator has not been implemented properly. The role played by the Regional Civil Service Agency of South Jakarta Administrative City in developing pension service competency for state civil servants has been implemented but is not optimal, one of the roles that has been implemented is by conducting training and collaborating with various related parties with the aim of improving service competency for ASN in the Regional Civil Service Agency of South Jakarta Administrative City.
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